ks99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by ks99 ("ks99", "we", "us", "our"), the operator of the online gaming platform accessible at ks99.asia (the "Platform"). This Policy applies to all individuals who access or use the Platform, including registered account holders, visitors browsing without an account, and persons who contact ks99 customer support.

ks99 is committed to handling personal data responsibly and in accordance with internationally recognised data protection principles. We collect only the personal data necessary to operate the Platform, fulfil our legal and regulatory obligations, and deliver a secure, personalised experience to each player.

By registering an account with ks99 or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood the terms of this Policy. If you do not agree with how ks99 handles your personal data, you should not register an account or continue using the Platform.

This Policy should be read in conjunction with the ks99 Terms & Conditions and the Responsible Gaming Policy.

2. Personal Data We Collect

ks99 collects personal data in the following categories:

ks99 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless strictly required by applicable law or regulatory obligation and only with your explicit consent where required.

3. How We Collect Your Data

ks99 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to a promotion.
• Automated collection: Technical and usage data collected automatically as you interact with the Platform, including via cookies, session logs, and server-side analytics tools. See Section 8 for details on cookies.
• Third-party sources: Identity and fraud verification data received from licensed KYC and anti-money laundering service providers. Payment verification data from payment processors including Touch n Go eWallet, Boost, and Malaysian banking partners. ks99 only receives data from third parties that have a lawful basis to share it.

4. How We Use Your Personal Data

ks99 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your ks99 account, authenticate your identity at login, and communicate important account updates.
• Transaction processing: To process deposits and withdrawals via your chosen payment method and to maintain accurate transaction records.
• Regulatory compliance: To fulfil anti-money laundering (AML), know-your-customer (KYC), and age verification obligations under international gaming authority licensing requirements. ks99 is required to verify that all account holders are 21 years of age or older.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised access, and other security threats to the Platform and its users.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop Platform features that better serve Malaysian players.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling, and to apply account restrictions or initiate contact in accordance with our Responsible Gaming commitments.
• Marketing communications: To send promotional offers, bonuses, and news — but only where you have opted in to receive such communications. You may withdraw consent at any time through your account settings or by contacting support.
• Legal obligations: To respond to regulatory inquiries, court orders, or lawful requests from competent authorities.

5. Legal Basis for Processing

ks99 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil the contract formed when you register an account and agree to the ks99 Terms & Conditions — including account creation, deposits, withdrawals, and game access.
• Legal obligation: Processing required to comply with applicable regulatory requirements, including AML obligations and age verification requirements imposed by ks99's international gaming authority licence.
• Legitimate interests: Processing necessary for ks99's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — particularly in relation to direct marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing and Disclosure

ks99 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly as necessary and subject to appropriate safeguards:

• Payment processors: Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other licensed payment service providers, to process your deposit and withdrawal transactions.
• KYC and AML providers: Licensed identity verification and anti-money laundering screening services used to fulfil our regulatory obligations.
• Game software providers: Certified game suppliers who provide live dealer, slot, and sports betting software used on the Platform. These providers receive only the technical data necessary to deliver the game service.
• Customer support tools: Third-party live chat and ticketing platforms used to deliver 24/7 support. Support agents access only the data necessary to resolve your query.
• Regulatory and legal authorities: Government bodies, regulatory agencies, and law enforcement where disclosure is required by law, court order, or our gaming authority licence conditions.
• Professional advisers: Lawyers, auditors, and insurers engaged to provide professional services to ks99, subject to professional confidentiality obligations.

Where ks99 shares data with third-party processors, we ensure that appropriate data processing agreements are in place and that data is handled to a standard no less protective than this Policy.

7. Data Retention

ks99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.

• Active accounts: Personal data is retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with AML record-keeping requirements.
• Financial records: Transaction data is retained for a minimum of seven (7) years to comply with financial reporting and regulatory audit obligations.
• Support records: Records of customer support interactions are retained for a minimum of three (3) years.
• Marketing data: Where you have consented to receive marketing, your preference data is retained until you withdraw consent or for three (3) years of inactivity, whichever is earlier.

When personal data is no longer required for its stated purpose and no legal obligation requires its retention, ks99 will securely delete or anonymise it.

8. Cookies and Tracking Technologies

ks99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device that help ks99 recognise returning users, maintain session state, and analyse how the Platform is used.

The following categories of cookies are used on ks99.asia:

• Strictly necessary cookies: Required for core Platform functionality including authentication, session management, and security. These cookies cannot be disabled without affecting Platform operation.
• Performance and analytics cookies: Used to collect aggregated data about how players interact with the Platform. This data helps ks99 identify performance issues and improve user experience.
• Functional cookies: Used to remember your preferences such as language settings and display options.
• Marketing cookies: Used to deliver personalised promotional content where you have consented. These are only activated with your explicit opt-in.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the ks99 Platform. Non-essential cookies are only placed with your consent.

9. Data Security

ks99 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we hold. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ks99 Platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls restricting staff access to personal data on a need-to-know basis;
• Regular penetration testing and security audits conducted by independent specialists;
• Incident response procedures to detect, assess, and mitigate data breaches promptly.

While ks99 takes reasonable and appropriate steps to protect your personal data, no transmission over the internet or electronic storage system is completely secure. You play a role in keeping your account secure by using a strong, unique password for your ks99 login and by not sharing your credentials with anyone.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, ks99 will notify affected individuals and relevant authorities as required by applicable law without undue delay.

10. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by ks99:

• Right of access: The right to request a copy of the personal data ks99 holds about you and information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ks99's legal retention obligations.
• Right to restrict processing: The right to request that ks99 restrict the processing of your personal data in certain circumstances.
• Right to data portability: The right to receive personal data you have provided to ks99 in a structured, machine-readable format, where processing is based on consent or contract.
• Right to withdraw consent: The right to withdraw any consent you have given to ks99 for data processing activities at any time, without affecting the lawfulness of prior processing.
• Right to object: The right to object to processing of your personal data based on ks99's legitimate interests, including profiling for direct marketing purposes.

To exercise any of the above rights, please contact the ks99 Data Privacy team via live chat or the email address published in Section 13. ks99 will respond to all valid requests within a reasonable period and in accordance with applicable law. We may request verification of your identity before processing a request.

11. Minors and Age Restriction

The ks99 Platform is strictly restricted to persons who are 21 years of age or older. ks99 does not knowingly collect personal data from individuals under the age of 21. If ks99 becomes aware that personal data has been collected from a person under 21, the associated account will be immediately closed and all personal data collected will be deleted, subject to any mandatory legal retention obligations.

If you believe that a person under the age of 21 has registered an account or accessed the ks99 Platform, please contact us immediately via live chat or at the email address in Section 13 so that appropriate action can be taken promptly.

12. Changes to This Privacy Policy

ks99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable legal requirements. Material changes will be communicated to registered account holders via the email address associated with their account and/or by a prominent notice on the Platform before the changes take effect.

The date at the top of this Policy indicates when it was last updated. Your continued use of the ks99 Platform following notification of any change constitutes your acceptance of the revised Policy. If you do not accept the updated Policy, you must close your account prior to the effective date of the change.

13. Contact and Complaints

If you have questions about this Privacy Policy, wish to exercise a privacy right, or wish to raise a complaint about how ks99 handles your personal data, please contact the ks99 privacy team through the following channels:

• Live Chat: Available 24/7 on the ks99 Platform
• Email: [email protected]
• Hours: Daily 00:00 – 24:00 MYT (UTC+8)

ks99 aims to acknowledge all privacy-related enquiries within 5 business days and to resolve complaints within a reasonable period. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection or gaming regulatory authority in accordance with applicable law.

For Malaysian players in Kuala Lumpur, Penang, Johor Bahru, and across the country — your rights matter to us. We take every privacy enquiry seriously and commit to responding with transparency and care.